Delivery & Returns Policy
Our Delivery and Returns Policy
Delivery of your orders
We offer free delivery on ALL ORDERS, regardless of value or package size.
Once we receive your order, we aim to pick, pack and post it within 24hrs (on a working day).
We send out all our parcels using Royal Mail 2nd Class.
UK Standard Delivery for Royal Mail 2nd Class currently advises 1-3 days for delivery.
We do not currently offer International Delivery. Our product offering is currently limited to the UK, however we quickly intend to expand and offer international delivery across both Europe and North America.
We do not ship to BFPO or PO Box addresses.
Although we use all reasonable means to ensure that your order is delivered within a specified time, we cannot accept responsibility for late deliveries due to circumstances outside of our control. We will do our best to inform you of any unexpected delay via email using the details given when placing the order.
We are unable to change your delivery address once an order has been dispatched.
Please allow an extra working day for deliveries over UK Bank Holidays.
If you have any queries regarding an order placed with us please get in touch via our Contact Us Form.
Click and Collect
We do not currently offer any Click and Collect service unfortunately, and continue to operate solely online and through postal orders currently.
Return of Faulty or Unwanted Goods
We hope you love your purchases from us, however should you need to make a return, we have some guidelines as per the information below.
We are happy to refund products returned to us in their original condition within 14 days of purchase, items returned after this will NOT be accepted.
We do NOT cover return postage costs for unwanted items, it is therefore your responsibility to pay for a suitable return postage, ensuring this will arrive within the 14 days.
We advise using a tracked and signed service and keeping your proof of postage/tracking until you have received your refund.
You will be given a refund via the original payment method providing the item(s) meets our returns policy and this will be processed within 7days.
Please note this will not include the cost of the original postage. Please contact us in advance of sending any items for return, and we will provide you with a returns address and further instructions.
We are unable to accept returns of the following:
Tarnished or dirty stickers.
Stickers which have already been peeled off of the backing paper.
Torn stickers. All our stickers are Quality Controlled upon picking and postage and should always arrive intact to your door. Please take care when peeling and applying stickers - due to their nature, they can be delicate and susceptible to splitting or tearing if handled without care. We cannot be held responsible for damage incurred during the peeling and application process.
Stickers showing significant signs of wear - the item may be out of shape or marked.
FAULTY OR DAMAGED GOODS
If an item turns out to be faulty, customers have up to 30 days after receiving the order to obtain a full refund.
We will not be held liable for any faults caused by negligence by customers for example, but not limited to, splits or tears in the stickers caused by the peeling and application process, general wear and tear, or any fault caused by not following care instructions. Only manufacturing faults will be considered.
For any faulty items, we require photographic evidence immediately on delivery clearly showing the fault. Please contact us via the Contact Us Form, and we shall provide a means for you to transfer images to us for this purpose.
The returned item will be inspected and if the item is deemed faulty, we are happy to cover the cost of the postage for the return up to the cost of £4.
Please contact us via our Contact Us Form to make us aware of the problem before returning the item. We aim to contact you and resolve the matter promptly.
For more details regarding our returns policy or to request a return please get in touch with us via our Contact Us Form.